Privacy Policy

1. Information We Collect

55rr7 collects personal data through multiple channels to operate our services, comply with legal obligations, and deliver a personalised experience to players in Bangladesh. The categories of information we collect are set out below.

Identity and Account Information

• Full name, date of birth, gender, and nationality as provided at registration.
• A valid email address and mobile phone number used for account communications.
• A username and securely hashed password to authenticate your sessions.
• KYC documents including a government-issued National ID card, passport, or driving licence as required for identity verification.

Financial and Transaction Information

• Deposit and withdrawal records, including amounts, timestamps, and the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Mobile banking account references linked to bKash or Nagad transactions for reconciliation purposes.
• Bonus, free spin, and promotional activity records associated with your account.

Technical and Usage Information

• IP address, device type, operating system, browser type, and screen resolution collected automatically when you access our platform.
• Session logs recording which games were played, bet sizes, session durations, and game outcomes for responsible gaming monitoring.
• Referral source and marketing channel data to understand how players discover 55rr7.

2. How We Use Your Information

55rr7 uses the personal data we collect for clearly defined purposes only. We do not use your information beyond what is necessary for the operation of our platform and the delivery of our services to players in Bangladesh. Specifically, we use your information for:

• Account creation and management, including authentication, KYC verification, and customer support interactions.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Delivering personalised promotions, bonuses, and game recommendations based on your activity on 55rr7.
• Fraud prevention, anti-money-laundering (AML) compliance, and responsible gaming monitoring, including detection of underage or problem gambling.
• Improving platform performance, fixing bugs, and enhancing the user experience for all 55rr7 players.
• Sending transactional notifications such as deposit confirmations, withdrawal status updates, and important security alerts.

We do not use your personal data for automated profiling that produces significant legal effects without your explicit consent. Marketing communications may be sent where you have opted in, and you can opt out at any time by contacting our support team.

3. Disclosure of Your Information

55rr7 does not sell, rent, or trade your personal information. We may share it only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Service Providers and Technology Partners

We engage carefully vetted third-party technology vendors — such as payment processing partners (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and platform infrastructure providers — solely to deliver our services. These vendors are contractually prohibited from using your data for any purpose beyond what we specify.

Legal and Regulatory Obligations

We may disclose personal information when required by applicable law, court order, or governmental authority. This includes disclosures required by financial intelligence regulations and anti-money-laundering statutes applicable in Bangladesh. We will notify you of any such disclosure where legally permissible.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of 55rr7's assets, personal data held by us may be transferred to the acquiring entity. You will be notified of any material change to this policy before your data is subject to a different privacy notice.

4. Data Retention

55rr7 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. For active accounts, we maintain account records for the duration of the account's existence and for a period thereafter as required by AML and financial regulations.

When an account is closed at your request, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where there is an ongoing investigation. Transaction records and KYC documents may be retained for up to seven years for compliance purposes, consistent with best-practice financial record-keeping standards.

5. Data Security

55rr7 implements a layered approach to data security. All data transmitted between your device and our servers is protected using TLS/SSL encryption. Sensitive fields such as passwords are hashed using modern cryptographic algorithms and are never stored in plain text. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access undergo regular security awareness training.

While we maintain rigorous security standards, no digital system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 55rr7 will notify affected users promptly and take all reasonable steps to mitigate the impact. We strongly encourage you to use a unique, strong password for your 55rr7 account and to never share your login credentials with anyone.

6. Cookies and Tracking Technologies

55rr7 uses cookies and similar tracking technologies to provide a seamless and personalised experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your logged-in session, and understand how our platform is used.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core services such as authentication and payment processing.
• Analytics Cookies: Help us understand usage patterns and improve platform performance. Data collected is aggregated and anonymised.
• Preference Cookies: Store your settings such as language preference and display options so you do not need to re-enter them on each visit.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may impair the functionality of certain features on the 55rr7 platform. Continuing to use our platform after being presented with this notice constitutes your acceptance of our cookie practices.

7. Your Privacy Rights

As a user of the 55rr7 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data we hold about you, free of charge, once per calendar year.
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Restrict Processing: You may ask us to limit how we process your personal data in certain circumstances, for example while we investigate a dispute.
• Right to Object: Where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will assess your objection and cease processing unless we have compelling legitimate grounds.

We will never discriminate against you for exercising any of your privacy rights. If you believe your rights have not been upheld, you are entitled to raise a complaint directly with our support team.

8. Third-Party Payment Providers

55rr7 integrates with trusted third-party payment providers to facilitate deposits and withdrawals for players in Bangladesh. These providers — including bKash, Nagad, Rocket, and Upay — operate under their own privacy policies and terms of service. When you conduct a financial transaction through these services, your data is shared with them solely to process that transaction.

We encourage you to review the privacy policies of all payment providers you use in connection with 55rr7. 55rr7 is not responsible for the data practices of third-party payment services once data has been transmitted to them for transaction processing purposes.

9. Children's Privacy

55rr7 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will promptly delete that information from our systems and close the associated account. If you are a parent or guardian and believe your child has registered on 55rr7, please contact our support team immediately at [email protected].

10. Changes to This Privacy Policy

55rr7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 55rr7 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your personal data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55rr7 handles your personal data, please contact our dedicated support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected] — Our support team is available 7 days a week and will respond to all privacy enquiries within 72 hours on business days. For urgent account-security matters, please clearly indicate "Privacy Request" in your message subject line.